Frequently Asked Questions
ORDERS & SHIPPING
Q: How long does shipping take?
A: Standard shipping takes 7-15 business days worldwide.Express shipping takes 3-7 days.
Nigeria orders take 3-5 days.
Q: Do you ship worldwide?
A: Yes we ship to over 150 countries worldwide.Free shipping on orders over $199.
Q: How do I track my order?
A: You receive a tracking numberby email within 24 hoursof your order shipping
.Track at: 17track.net:
Can I change my order?
A: Contact us within 2 hoursof placing your order.After 2 hours orders cannot be changed.
PRODUCTS
Q: :Are your devices safe?
A: Yes all our devices aresafe for home use. Alwaysread the instruction manualbefore use. Consult yourdoctor if you have anymedical
conditions.
Q: Do the devices really work?
A: Yes our devices use thesame technology used inphysiotherapy clinics worldwide.Results vary by individual.
We offer a 60-day guaranteeso you can try risk free.
Q: What is red light therapy?
A: Red light therapy usesspecific wavelengths of redand near-infrared light tostimulate cellular repair,reduce inflammation andrelieve pain. It is usedby thousands of clinicsand athletes worldwide.
Q: What is PEMF therapy?
A: Pulsed Electromagnetic Fieldtherapy uses magnetic fieldsto stimulate cellular healing.Used by NASA and Olympicathletes for recovery.
PAYMENTS
Q: What payment methods do you accept?
A: We accept:→ Credit and debit cards→ PayPal→ Paystack (Nigeria)→ Apple Pay→ Google Pay
Q: Is payment secure?
A: Yes, all payments areprocessed with 256-bit SSLencryption.
We never storeyour card details.
Q: Do you offer payment plans?
A: Yes we offer Klarnabuy now pay later oneligible orders
.RETURNS & REFUNDS
Q: What is your return policy?
A: We offer a full 60-daymoney back guarantee onall physical products.No questions asked.
Q: How do I return an item?
A: Email us at:support@painreliefstore.store
We arrange free collection and process your refund within 5 business days
Are digital products refundable?
A: PDF guides are non-refundableonce downloaded. I
f you havenot downloaded your guidecontact us for a refund.
WARRANTY
Q: What warranty do products have?
A: All physical devices comewith a 12-month warrantyagainst manufacturing defects.
Q: What does warranty cover?
A: Manufacturing defects,electrical faults andcomponent failures.Does not cover physicaldamage or misuse.
CONTACT
Q: How do I contact you?
A: Email: support@painreliefstore.storeLive Chat: Available on website
WhatsApp: Message us anytimeWe respond within 24 hours.